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GOVERNOR CARDOSO APPROVES REVIEWED SERVICE CHARTER FOR CBN.

The Governor, Mr. Olayemi Cardoso, has approved the Central Bank of Nigeria’s reviewed Service Charter.

The Service Charter is a requirement of the Business Facilitation Act (BFA) 2022 for driving the ease of doing business in Nigeria. It also enables the Bank to fully comply with the directives of SERVICOM Nigeria (The Presidency) on improvement of customer service delivery. The Charter outlines how the Bank promises to work with its external customers in meeting their expectations of service along with what the Bank expects from them.

In the foreword, the Governor reiterated the Bank’s “commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable and transparent”.

The document clearly outlines the Bank’s mandates, vision, mission, and core values. It contains the list of services offered by the Bank through its various departments and the service standards for each service.

The Service Charter also includes a standardized Customer Complaints Form for reporting service failure as well as a mechanism for addressing service failure in any of the Bank’s services.

Ajibade Adegbayibi

I'm Adegbayibi Ajibade I am an award-winning professional journalist who engages in the gathering, investigation, analysis, and dissemination of news and information to the public.  Unveiling Truths through Pen and Lens, One Story at a Time. As an impassioned journalist with an unwavering commitment to capturing the essence of human stories, I believe in the power of words and images to shape perspectives and drive change.  Over the years, I have published over 75 articles in the print media while a number of uncountable news items have been aired on the electronic media in Nigeria. My journey in journalism has been fueled by a relentless pursuit of truth and a dedication to shedding light on the untold narratives that resonate with the hearts of the Nigerian people. Together, we can turn the ordinary into the extraordinary and shape a world where every story matters. Let’s unveil the truth, one story at a time. My Skills Reporting I report on current events, developments, and news stories happening locally, nationally, and internationally to create accurate and informative news reports. Interviews I conduct interviews with various individuals, including experts, public figures, and ordinary citizens, which is needed to gather firsthand accounts and opinions on a wide range of topics. Media Analysis I specialize in analyzing media trends, biases, and the impact of news coverage on society. Work Experience Chief Correspondent (Ondo State Now) I led the team of correspondents and reporters for the organization, ensuring efficient and high-quality news coverage across various beats and locations. Former head Of Information And Publicity (N.O.A) I managed the agency’s communication strategies, public relations, and information dissemination efforts. This role is crucial in promoting the agency’s objectives, programs, and policies to the public, stakeholders, and the media. Former senior Correspondent (THE OBSERVER) I provided in-depth and expert reporting on specific beats or topics. This plays a crucial role in delivering comprehensive and insightful news coverage to our audience. I played a significant role in the newsroom’s operations by working with the News Editor in overseeing news content production and dissemination. Special Correspondent (Tourism Magazine) I made reports on specialized areas, often involving in-depth reporting and expert analysis. This role goes beyond general news coverage and required me to bring unique insights and expertise to my reporting duties. Copyright © 2023 Adegbayibi Ajibade

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